MVR guidelines for all technicians

SUMMARY

Technicians perform installation services to provide customers with audio, security, video or internet services. Additionally, troubleshooting service problems and educating customers is routinely part of the Technician's job.

DUTIES & RESPONSIBILITES

• Complete the installation of all work orders in their entirety according to Madison Telecommunications, and cable industry standards and practices and within expected timeframes. All work performed must be neat and technically sound. Work orders may be received from Dispatch, Leader or other management employees. Report work order discrepancies to Lead Technician or System Supervisor immediately.
• Responsible for acquiring equipment from the warehouse according to work orders and management instructions. Responsible for returning equipment at the end of the shift or when otherwise instructed.
• Maintain tools and equipment in good working order and ensure power supplies are fully charged.
• Communicate regularly with dispatcher(s) regarding arrival/departure from job sites, job coding, to report delays or to request assistance.
• Accurate and timely completion and submission of daily reporting and paperwork including but not limited to time sheets, recording in-route and on-the-job start and end times using appropriate software and applications, obtaining customer signature when work order is complete where required.
• Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
• Technical development training/certification is required; successful completion is mandatory to remain an active employee.
• Follow all required company & OSHA safety rules.
• Other duties as assigned.

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SKILLS

• Knowledge in residential and/or commercial video, HIS, XHS, and CDV installation. Basic construction knowledge of residential/commercial structures.
• Customer service, excellent communication, self-motivation and time management are all essential.
• Ability to read and interpret operating instruction and procedures.
• Possess basic mathematical skills, common sense understanding and the ability to resolve problems in standardized situations.
• Basic computer skills including navigating and adjusting operating systems.
• Ability to identify and troubleshoot technical difficulties.

EDUCATION / QUALIFICATIONS

• High School or GED preferred. Previous experience is preferred but not necessary, training will be provided.
• Requires the successful completion of all pre-employment testing, acceptable driving record and active driver's license.

COMPENSATION

• Technicians are paid on a base hourly rate with a production bonus. Hourly rate is based on level of experience, certifications and quality of work.
• Production bonus can be earned by completing jobs timely, being at work on time, professional in appearance, craftsmanship and complying to all of Madison's and MSO's policies and procedures.

PHYSICAL REQUIREMENTS

• Must possess the ability to climb and regularly lift ladder/up to 100 lbs., occasionally work at heights up to 28 ft.
• Ability to use hand tools including drills, crimpers and wrenches.
• Use hands and fingers repeatedly (for stretching, gripping, turning tools and hammering)
• Use lower extremities for standing, bending, and squatting.
• Ability to stoop, squat, bend, and twist frequently throughout the day.
• Work inside, outside, and underground, including attics and crawlspaces with exposure to heat, cold, dampness, noise and dust.
• Drive during all weather conditions, day time and night time.
• Must be able to operate a motor vehicle safely.

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